Consoles are great because you can pick them up and play. No need to mess with drivers, operating systems, or graphics cards. Still, bad things can happen. Let’s look at some of the most common Xbox Series X|S problems and how to fix them.
Ensure your console has the most recent firmware
Assuming your console changes on and can access the internet, you should first attempt to update your system software when you have a problem. Microsoft regularly fixes bugs and adds new features by updating the firmware. To do this, go to the Settings menu on your console and select System> Updates.
Let the console check for updates for a second. If there is an update, the first option will say “Update Console.” Click on that and wait for the update to finish. This might not be possible if you’re having trouble with your network. Check out some of the answers below, and if none of them work, try again later.
TV Shows No Signal When Xbox Is Turned On
A few well-known problems with the Xbox Series X and S make your screen show “No signal” or a black screen. Many things could cause this, starting with a loose HDMI cable. Ensure your HDMI cable is still connected to the back of the console and that the same cable is also connected to the TV.
Another opportunity is that your console sends signals that your TV can’t show, like at a 4K resolution or 120Hz refresh rate. This could happen if you change the display linked to your Xbox without first changing the video settings under Settings > General > TV & display options.
You can begin your console in safe mode, which puts it in a low resolution that should work on any TV with an HDMI input. First, use the eject button on the front of your console to take out any discs. Now, to turn off your Xbox, press and hold the button on the front of the console for 10 seconds.
Push and hold the Xbox button on the face of the console and the Eject button until you hear two beeps. This will start the console in safe mode. If successful, your console will now boot in low-resolution mode. Go to Settings > General > TV & display options to change the settings to match your TV.
We suggest that you first set the “Refresh rate” to 60Hz. If that doesn’t work, you can also try a different HDMI cable. If you are required to utilize 4K resolution at 120Hz, you must use a proper HDMI 2.1 cable.
The cable that arrives with your Xbox is authorized for HDMI 2.1, but cables can break and stop working, so it’s good to have a backup that you can use if the first one doesn’t work. In addition to updating the firmware on your Xbox console, you should also check for the latest TV software update since LG, Samsung, and Vizio have already fixed similar problems in the past.
A Game or Blu-ray Disc is Stuck in the Xbox Disc Drive
Some Xbox Series X consoles have a problem where discs get stuck in the disc drive or part. This problem may be accompanied by a popping or grinding sound, which means the drive is having trouble getting the disc to spin up or get out of the way. This can be seen in a tweet from DomisLive NEWS about 2020.
If the Eject button doesn’t fix it, it’s probably a problem that only Microsoft can fix. Contact Xbox support to set up a warranty claim or repair in your region. If a disc is halfway stuck, try putting a little bit of pressure on it to see if it moves. Be careful not to use too much force, though, or you might make things worse. If the drive is noisy while the disc is spinning, pull the disc out and make sure it is flat and not warped. Your drive could be hurt by discs that are warped.
Console Doesn’t Recognize Game Discs
When it came to optical media, the Xbox 360 had a lot of trouble. Even though the problem doesn’t happen as often on the Series X (at least so far), it can still happen because discs and the lasers that read them are fragile. The initial matter you should do is bring out the disc and look at it to see if it is broken or has dust. If the disc is scratched or broken, it might be hard for the console to read it.
Try a different disc to see if the problem is still there, or give the disc that isn’t working to a friend to see if their console can read it. If the issue seems to be with your console only, we suggest getting in touch with Xbox support. This generation of Xbox is completely region-free, which means that games should work no matter where they were bought. You don’t have to worry about not being able to play games because of region coding, which may have caused problems in the past.
Xbox’s wired network connection isn’t working
Many users have posted about a problem that only seems to happen with wired connections: their console won’t connect with an Ethernet cable or will lose the connection after a few minutes. Some people said the problem went away after full strength cycling their console, and Microsoft has already said that storage expansion cards caused networking problems.
To turn off your console, press and hold the Xbox button on the front of it for 10 seconds. Take out all of the cables and any expansion cards, and then press and hold the power button for a few seconds to drain the capacitors of any remaining power.
Now plug your authority, HDMI, and Ethernet cables back in and press the power button to turn on the console. After the console is up and running, connect any expansion cards you were using. Check your wired network connection again, and if you can keep a connection, try updating your console by going to Settings > System > Updates.
Until you can update your console, you might want to use Wi-Fi as a stopgap. Remember that Ethernet cables can be finicky and often stop working without any warning. If you’ve tried everything and nothing works, you might want to talk to Microsoft about making a warranty claim or asking for a repair.
Xbox Controller Powers on but Doesn’t Work
There are two modes for your Xbox controller: Xbox mode and Bluetooth mode. If you double-tap the pair button on the back of the controller, you can switch between them. This is beneficial if you require playing games on a PC or smartphone with the controller, but it can be not very clear if you do it accidentally.
If pressing and holding the Xbox button on your Xbox controller doesn’t turn on your console, try double-tapping the pair button on the back. When you go back to Xbox mode, the console should turn on by itself. There could also be a problem with pairing. You can resolve this issue by manually powering your controller and console using the Xbox buttons, then pushing the pair button in front of your System.
Next, press and hold the coupling button on the side of the controller until the Xbox button flashes, and then wait for them to connect. You can also manually pair your controller by using the USB-C to USB-A cable that arrived with your console to connect the two (or controller).