The platform restored access to its services and reports normal operation of all systems.
explained, through a statement, that the origin of the failure that affected their services was “a configuration change in the trunk routers that coordinate network traffic”.
These changes led to an interruption in communication, which “affected many of the internal tools and systems that we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem, ”Facebook noted.
The company, which in the hours of crisis accumulated losses of more than 50,000 million dollars of market capitalization, clarified that for now it does not have “evidence that user data has been compromised as a result of this downtime”.
With this statement, Facebook clarifies two things: one, that the failure was not a consequence of an attack on the system and two, that there was no data leak on millions of users at the time the system was out of service.
In any case, Facebook apologized to its more than 2,000 million users in the world who share personal or corporate accounts on platforms such as Facebook, Instagram and WhatsApp.
“We understand the impact that interruptions like these have on people’s lives and our responsibility to keep people informed about interruptions in our services. We apologize to all those affected and are working to understand more about what happened. today so we can continue to make our infrastructure more resilient, ”noted Mark Zuckerberg’s company.