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Apple begins testing webchat support with iMac G5 buyers

Apple is starting to test a new 24/7 support system through “webchat”, currently only available for iMacs.

In order to use the new system, the user has to identify themselves through the iMac serial number + the user’s name, and will start a webchat with a person from Apple.

This is reportedly the first test of what future online support for Apple products may become.

The site currently shows the following: “Do you have any questions?” Apple is testing a new help service through Webchat for iMac customers, the system is available 24 hours a day, 7 days a week. If you have an iMac and need help, try it and let us know what you think. To use this service, you will need one of the following browsers: Safari 1.1 or higher or higher, Microsoft Internet Explorer 5.2 or higher, Netscape 7.2 or higher (on Windows, we recommend Internet Explorer 5.0 or higher).”

Apple reports that this help system is more dynamic, faster and easier.

Users who have purchased an iMac now or within 90 days will be entitled to such support, without forgetting all those who have an AppleCare plan.

Anyone who has an iMac that is more than 90 days old and less than a year old and is not on an AppleCare plan will need to see the documentation and warranty included with the product to see this support.

Source: Macsimun

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